Refund and Returns Policy

If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item Designer Park Company will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow 1-2 weeks for your return to be processed.

Items on clearance are not eligible for a return.

Designer Park Company will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the items) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

To start a return, click here. We work to resolve any issues associated with your purchase.